Privacy Policy

1. Introduction

This Privacy Policy explains how Renisetté collects, uses, stores and protects personal information.

For the purposes of this Privacy Policy, “Renisetté”, “we”, “us” and “our” refers to Renisetté and its related tour, concierge and event services.

We are committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

This Privacy Policy applies when you visit our website, make an enquiry, request a brochure, book a tour, attend an event, use our concierge services, communicate with us, or otherwise provide personal information to Renisetté.

2. Who We Are

Renisetté creates luxury supercar tours, bespoke European driving experiences and F1 Concierge services for private clients, collectors, corporate groups and motorsport enthusiasts.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Renisetté
Email: introductions@renisette.com
Website: www.renisette.com

3. Personal Information We May Collect

We may collect and process personal information including:

Your name
Email address
Phone number
Postal address
Date of birth
Nationality
Emergency contact details
Guest names and party details
Room and occupancy preferences
Vehicle details
Vehicle hire preferences
Driving licence or eligibility information where required
Dietary requirements, allergies or accessibility requests
Special requests or preferences
Payment method information
Booking details
Tour, itinerary and hospitality preferences
Communication history
Marketing preferences
Website usage information
Photography or video content where you have consented or where otherwise permitted

We only collect information that is relevant to the services we provide.

4. How We Collect Personal Information

We may collect personal information when you:

Submit an enquiry through our website
Request a brochure
Contact us by email, phone, social media, WhatsApp or another messaging platform
Make a booking
Complete a booking form
Join a tour or event
Use our F1 Concierge service
Provide information about guests travelling with you
Interact with our website or social media pages
Agree to receive updates or marketing communications
Provide feedback, photographs or testimonials

We may also receive information from third parties where this is necessary to provide your booking or requested service, such as travel partners, hospitality suppliers, hotels, vehicle hire companies, event partners or concierge suppliers.

5. How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Send brochures, proposals and tour information
Process bookings
Confirm guest details
Arrange accommodation, hospitality, restaurants and concierge services
Coordinate vehicle hire introductions where requested
Manage payments and invoices
Communicate important information before, during and after a tour
Provide guest support
Manage emergency contact information
Handle dietary, medical, accessibility or special requests
Deliver private, corporate or bespoke experiences
Improve our website, services and customer experience
Send relevant marketing communications where permitted
Comply with legal, tax, accounting and regulatory obligations
Protect our business, guests, suppliers and legal rights

6. Lawful Bases for Processing

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we may process your information because:

It is necessary to perform a contract with you
It is necessary before entering into a contract with you
We have a legitimate business interest
You have given consent
We need to comply with a legal obligation
It is necessary to protect vital interests in an emergency

Examples of legitimate interests may include responding to enquiries, managing client relationships, improving our services, protecting our business, handling disputes and sending relevant updates to existing clients where legally permitted.

Where we rely on consent, you may withdraw your consent at any time.

7. Special Category Information

In some cases, you may provide information relating to health, medical conditions, allergies, accessibility needs or dietary requirements.

We will only use this information where necessary to support your participation, communicate requirements to relevant suppliers, protect your wellbeing, or where you have provided the information voluntarily for a specific purpose.

We will handle this information with additional care and will only share it where necessary.

8. Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services.

These may include:

Hotels
Restaurants
Hospitality providers
Event organisers
Vehicle hire providers
Transport providers
Private aviation or chauffeur providers
Concierge partners
Tour hosts and operational staff
Payment providers
IT, website and email service providers
Professional advisers
Insurance providers
Legal, accounting or regulatory bodies where required

We will only share the information needed for the relevant purpose.

Where third-party suppliers provide services directly to you, their own privacy policies and terms may also apply.

9. International Transfers

Some tours, events, suppliers and service providers may be located outside the United Kingdom.

Where we transfer personal information internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information is handled securely and lawfully.

10. Payments

We may collect payment-related information to process deposits, balances, upgrades or other charges.

Payments may be handled by banks, payment processors or other financial service providers. We do not intentionally store full card details unless this is handled securely by an authorised payment provider.

11. Marketing Communications

We may send you updates about Renisetté tours, Grand Prix weekends, private experiences, corporate tours, F1 Concierge services, stories, events or related opportunities.

We will only send marketing communications where we are legally permitted to do so.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

Even if you opt out of marketing, we may still contact you about an active enquiry, booking, payment, itinerary or service matter.

12. Photography, Video and Social Media

Renisetté tours and events may include photography, filming or social media content.

Where we intend to use identifiable images of guests in marketing, social media or publicity, we will take reasonable care to respect guest preferences and any consent choices notified to us.

If you do not wish to be photographed or filmed for promotional use, please tell us in writing before the tour and notify the Renisetté team on arrival.

13. Website, Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to understand how visitors use the site, improve performance, support security and measure marketing activity.

Cookies may collect information such as device type, browser type, pages visited, time spent on the website and general location information.

Where required, we will request your consent before using non-essential cookies.

You can usually manage or disable cookies through your browser settings.

14. How Long We Keep Personal Information

We will only keep personal information for as long as reasonably necessary.

Retention periods may vary depending on the type of information and the reason it was collected.

We may keep information for purposes including:

Managing your enquiry or booking
Providing tour or concierge services
Maintaining business records
Complying with tax, accounting or legal obligations
Handling complaints, disputes or insurance matters
Maintaining marketing preferences
Protecting our legal rights

When personal information is no longer required, we will delete it, anonymise it or securely archive it.

15. How We Protect Personal Information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of internet transmission, email communication or electronic storage is completely secure. You should take care when sending sensitive information to us electronically.

16. Your Rights

Under data protection law, you may have rights in relation to your personal information.

These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information
Object to certain types of processing
Request transfer of your information in certain circumstances
Withdraw consent where processing is based on consent
Complain to the UK Information Commissioner’s Office

These rights may be subject to legal limitations and exemptions.

To exercise your rights, please contact us using the details in this Privacy Policy.

17. Children’s Privacy

Our services are generally intended for adults.

Where children attend a private or family experience, personal information relating to children should be provided by a parent or guardian. We will only use that information where necessary for the relevant booking, safety, hospitality or service purpose.

18. Third-Party Links

Our website may contain links to third-party websites, social media platforms, suppliers or partners.

We are not responsible for the privacy practices, content or policies of third-party websites. You should review their privacy policies before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on our website. Where changes are significant, we may take additional steps to bring them to your attention.

20. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Renisetté
Email: contributions@renisette.com introductions@renisette.com
Website: renisette.com www.renisette.com

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.